Wanted to update this review with what's happened since my first post. Upon seeing the review Mike, the owner, reached out desiring to make things right. The Ducati went... read more back to The Toy Shop. Greg and Steve worked tirelessly to remedy the issues, and things are looking much better! I have the bike back now, and things are much better, but I've been told if any issues remain they will continue the work to make things right. A+ for the customer service, and thank you! JH I recently had my Ducati at the Toy Shop for a valve adjustment. I couldn't be more displeased with the experience. 1st, they had my motorcycle for 38 days. It took way too long. It was 16 days before they got far enough into it to be able to start talking about ordering parts. This was after my talking to them on a Saturday and being told they could get to it Wednesday or Thursday. The cost of the job ended up being significantly higher than it was supposed to be, both based on what I had been told by the service rep, as well as based on a quote from the Ducati dealer. When I picked up my motorcycle, on the ride home it was regularly misfiring. I took it for a longer ride the next day just to confirm the behavior, and give the bike a chance to fully warm up. No change, there's a very distinct and quite regular misfire. I was taking some of the body panels off the bike so I could hook up a computer to it and see if it was throwing any codes or indicators of where the problem was. In the midst of taking the body panels off I found a retainer broken, and others missing. I cannot recommend the Toy Shop. I'm now in the position of trying to find someone who can fix the misfire for me, and losing yet more of the riding season.

Called them on April 10 for repair and agreed they would pick up the bike on April 21. No one called, and no one showed up. *Update* Thank you... read more for the reply, Mike. While I appreciate you reaching out, it's already left a bad taste. Technically, your driver was supposed to reach out to me on the 20th when I spoke to your associate on the 10th to schedule a time frame for pick up on the 21st. I never got a call from anyone as I stated and have looked at my call and spam call log numerous times. I do not blame the phone issue on anyone however at the end of the day my expectation was not met. There could have been more done on the company's end. I wish you and your shop the best.

Mike and his team are the best!!!!

Just purchased a bike from these guys and everyone there was truly amazing. Best experience buying a bike ever. Shout out to the entire team including the dogs and cats... read more that helped us out 😂 Will be back anytime I can. 5 stars well deserved. 2018 GSXR 750, helmet, Bluetooth comms, gloves, phone mount leather motorcycle jacket.

Recently bought an R1 from the toy shop. Mike and the team are great people, super helpful and made the process super easy.

Amazing service!

Awesome service department! Super friendly and knowledgeable. Had the best experience taking my Street Glide there.

My friend and I had work done at the Toy Shop. They gave us weekly updates on parts they were waiting on, IF they didnt already have them in stock.... read more They did an overall checkup, tuneup, and prepared the bike for spring riding. The bill wasn't cheap, but the work was good quality work. They called me ahead of time to go over the work needed and how they planned on servicing the bike. They gave me options for parts (new or used), and also sent an estimate over several days before the bike was complete. Friendly staff. Thorough work. Nice variety of motorcycles to choose from if you're in the market to buy. Loved the work done. 👏🏽

Great shop and service department !!!!