The Toy Shop and Motolounge

Wanted to update this review with what's happened since my first post. Upon seeing the review Mike, the owner, reached out desiring to make things right. The Ducati went... read more back to The Toy Shop. Greg and Steve worked tirelessly to remedy the issues, and things are looking much better! I have the bike back now, and things are much better, but I've been told if any issues remain they will continue the work to make things right. A+ for the customer service, and thank you! JH I recently had my Ducati at the Toy Shop for a valve adjustment. I couldn't be more displeased with the experience. 1st, they had my motorcycle for 38 days. It took way too long. It was 16 days before they got far enough into it to be able to start talking about ordering parts. This was after my talking to them on a Saturday and being told they could get to it Wednesday or Thursday. The cost of the job ended up being significantly higher than it was supposed to be, both based on what I had been told by the service rep, as well as based on a quote from the Ducati dealer. When I picked up my motorcycle, on the ride home it was regularly misfiring. I took it for a longer ride the next day just to confirm the behavior, and give the bike a chance to fully warm up. No change, there's a very distinct and quite regular misfire. I was taking some of the body panels off the bike so I could hook up a computer to it and see if it was throwing any codes or indicators of where the problem was. In the midst of taking the body panels off I found a retainer broken, and others missing. I cannot recommend the Toy Shop. I'm now in the position of trying to find someone who can fix the misfire for me, and losing yet more of the riding season.

Just bought an hjc r helmet soldier an miles morales version. Steve Hardy was extremely helpful and professional! He was very knowledgeable and attentive to my riding needs. Definitely not... read more pushy. Just a great facilitator. Great selection of products. If they don't have it in stock, they can order most everything. Been doing business with them for years. Good ppl!

Definitely a little bit overpriced just like any other place. Don't understand why It cost $120 to get an oil change done when I can get an oil change on... read more a full vehicle for 60 bucks plus they top off all of my fluids, tire checks and brake checks. That takes way more work to do than an oil change on a motorcycle. Definitely an inflated market.

Great service and staff!!!!! Thank you so much guys for you help, totally recommend!

Mike and his team are the best!!!!

Amazing team!! Check your bike for summer 2023 and before track day. I brought my bike to get frame slider installed yesterday. Mike noticed front fork seal was... read more broke and was leaking oil. Had to leave bike overnight so Bernard, technician, can work on the bike. On my way back home, noticed bike overheating when stuck in traffic. Mike had me back in and Bernard found the problem on my radiator fan right away. Team Toy Shop went above and beyond to help me get ready for my first ever trackday. Without them, i would have probably showed up at the track and turned away after bike inspection. Thank you for your service today and looking forward to have my bike taken cared by you guys. Looking forward to take my bike for first track day. Yay!!!

Great shop and service department !!!!

I just got my 2009 Yamaha YZF-R6 yesterday. I also got my accessories from Toyshop. It was very smooth transaction. Mike and his team are awesome. I'll definitely come back... read more for service and other stuff.

Recently bought an R1 from the toy shop. Mike and the team are great people, super helpful and made the process super easy.